Throughout usability testing, a few key roadblocks became apparent:e
Employees had trouble understanding why they had to complete an action. How was this relevant and how would it help them?
Our initial assumption was that Olarkers wanted solely free response questions. However, we learned that this was hard to quantify when compiling the data or looking at trends over time.
Confusing Use Cases
We initially dedicated a huge portion of our prototype to a concept that incorporated meeting agendas with user goals. However, as we progressed through our user testing, we quickly saw that this format of combining user goals with meeting agendas didn't make much sense to Olarkers, so we had to scrap this idea. We ended up deciding to keep the goals accessible and personalizable to users.
We used this feedback to quickly pivot in the right direction and continued iterating on our designs.